Course: Reception and Front Office Skills - QQI Level 5
Category: Business, Retail & Training
Description:
Approx. Start Date: Tuesday 12 February
(Applicants will receive confirmation of actual start date by letter and text)


This practical module aims to equip the learner with the knowledge, skill and competence required to carry out reception tasks and operations as a front line representative in a range of organisations. This module is ideal for people who are would like to pursue further study in this area on a full-time basis or who already work in this area and wish to enhance their skills and competence. 

Module Content 
- Customer and Guest Services
- Skills, Functions and Responsibilities of Reception in an Organisation
- Communication and Customer Service Skills
- Communication and Information Technology in the Workplace
- Health and Safety
- General Administrative Duties and Front Office Duties
- Handling Complaints
Tutor: TBA
Fee: €220
Duration: 10 weeks
Start Date: 2019-00-00
Start/End Time: 7.00 pm - 10.00 pm
Day: Tuesday Evenings