Course: Reception and Front Office Skills - QQI Level 5
Category: Business, Retail & Training
Description:
Approx. Start Date: Tuesday 8 October 
(Applicants will receive confirmation of actual start date by letter and text)


This practical module aims to equip the learner with the knowledge, skill and competence required to carry out reception tasks and operations as a front line representative in a range of organisations. This module is ideal for people who are would like to pursue further study in this area on a full-time basis or who already work in this area and wish to enhance their skills and competence. 

Module Content 
- Customer and Guest Services
- Skills, Functions and Responsibilities of Reception in an Organisation
- Communication and Customer Service Skills
- Communication and Information Technology in the Workplace
- Health and Safety
- General Administrative Duties and Front Office Duties
- Handling Complaints


Are you currently working or in receipt of a social welfare payment? You may be eligible for free fees!

If you are in employment, you may be eligible to have your fees WAIVED for this course under the National Skills to Advance Initiative. 
To find out if you are eligible for a waiver of fees, DO NOT click apply below, rather complete and submit the APPLICATION for FEE WAIVER form and a member of staff will contact you directly.

If you are in receipt of a social welfare payment and wish to take this course, please present evidence of your payment (stamped by social welfare) and photographic ID to Fleur in the administration office at Cavan Institute, Monday to Thursday, 9:00 am to midday. 
Tutor: TBA
Fee: €220
Duration: 10 weeks
Start Date: 2019-09-09
Start/End Time: 7.00 pm - 10.00 pm
Day: Tuesday Evenings