Course: Reception and Front Office Skills
Category: Business Studies/Accounting Technician/Payroll/Management/Start Your Own Business

The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front-line representative in a range of organisations.

Course Content:

Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation

Explore the range of telecommunications network equipment used within a reception and or front office context

Source information from the internet, reservation systems, postal services, call or courier logs and messaging service

Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements

Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation

Plan a reception layout and describe office equipment in the reception area

Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language

Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment

Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages

Respond quick in pressurized reception related circumstances requiring fast and efficient comeback

Present a range of documents including order form, invoices and processing travel expenses

Tutor: TBA TBA
Fee: €385
Duration: 0 weeks
Start Date: 2018-10-01
Start/End Time: 6.30pm - 9.30pm
Day: Monday